Unfortunately both side shoulders broke at the level of four screws in total. I recognized this after turning the bittle on and a screw flying around. My guess is that the handful back flips which I added to the app lately and put to much pressure are responsible for this damage.
Possible end of journey ... Unfortunately. Any ideas or experiences how this could happen or can be fixed are welcome.
Please send your address to support@petoi.com, and we will follow up. We may be able to send you a replacement part from our domestic warehouse at no much cost.