I have a couple of international customers reporting difficulties when getting their package from local post office. But even in the same country the process turned out to be different. I'd like to know your experiences when getting your packages:
item custom fee/tax city country other notes
Nybble & Board 46,23 € Cologne Germany 9503 0079 00 0 (custom code)
Nybble 37.65 € + 6 € Germany paid to the postman
Nybble 60 $ Italy
Nybble 68,33 € Italy custom+VAT+post office
You can email to info@petoi.com for the CE certificate document if your custom asks for it.
Germany, Stuttgart info 🇩🇪
Hi,
I bought the Bittle from a friend in Asia and he used EMS shiping services. Normally international packages with normal shipping I receive directly, no customs.
This time I received my Bittle and the ZOLLAMT took the package and I hat to pay only the German tax from this region, which is 19% (from item cost) + Custom charges around 10€.
I declare it as DIY arduino Robot dog.
So in case it helps, avoid using EMS, use normal shipping or use DHL, which is the normal post service here in Germany, for sure it will not go through Customs office, in case it does:
Custom charges 19% + 10€ 🙂
Clearence time around 1 1/2 week until I received the letter from customs office, which I answered per email, where I attached the required proof of puchase and forms. Next day I received per email the document to pick up my package 😀
I am very happy with the product, the Bittle is an awesome robot that has so many posibilities that I am just beggining to explore.