The Device Doesn't seem to be a Petoi Robot?

When connecting, the app will send handshake signals to the robot, and the robot should be running the firmware in standard mode to respond correctly.

The Firmware Uploader bypasses the native Arduino Environment to configure the firmware. Because the board could be blank, there's no handshake mechanism but a simple detector to decide which serial port on your computer is connected to the robot.

If it fails the automatic method, it will ask you to unplug and replug the USB uploader from the computer side. It will assume the changed port is the targeted one. If the driver of the USB uploader is not installed, the computer will not detect its serial port and fail the manual method. Then, you need to install the driver.

The debugging process can be found at https://docs.petoi.com/technical-support/faq-frequently-asked-questions#nyboard-cant-upload-firmware

Tried this many, many times. Same result. Also: IR remote does not work either. Totally stuck.

I cannot play the video.

If the light ends up with red, it means the resetting operation fails. After todays remote session, we decide it's a malfunction of either the NyBoard or the bootloader resetter. We will send a replacement to cross validate the two components.

I had a helpful tech support call with Rz and determined that I needed a new Bittle board. I've replaced the board and all is working. Thanks for being so responsive!

What's your phone's operating system? Have you toggled the location/bluetooth service in the middle?

When connecting, the app will send handshake signals to the robot, and the robot should be running the firmware in standard mode to respond correctly. If the app returns a "not Petoi robot" error, it's probably due to a firmware issue. Please follow this debugging process: https://docs.petoi.com/technical-support/faq-frequently-asked-questions#nyboard-cant-upload-firmware

If the cause cannot located, please write to support@petoi.com to settle a remote session or replacement.